Tidio: live chat on Shopify & performance
Reduce pre-purchase friction via chat : only if you can actually reply.
FREEMIUM · LIVE CHAT · Free then tiers
What the app actually does
- Chat
- Bots
- Email handoff
Free vs paid
Free works; advanced bots paid.
My step-by-step install
- Hours + offline messaging.
- Bot paths for recurring questions.
- Widget placement so it doesn’t hide mobile CTAs.
When I recommend it
- Complex products
- Live coverage
When I advise against it
- No real-time capacity : FAQ may outperform
Performance impact
- Global script: re-check mobile LCP after install.
Concrete example
Electronics: FAQ bot + human escalation : fewer drop-offs on technical doubts.
Alternatives
- Zendesk : If support stack already there.